AKPK Enhances Website Hosting All Access Points To Its Offerings
KUALA LUMPUR: Agensi Kaunseling dan Pengurusan Kredit (AKPK) is enhancing digital customer experience through its website that serves as a one-stop centre that hosts all access points to AKPK’s services, resources and information.
AKPK chief executive officer Azaddin Ngah Tasir said in carrying out its major role in rejuvenating Malaysians’ financial resilience, the company had worked on making itself a trusted financial partner.
“For this purpose, we intend to be highly accessible at any time and anywhere for our customers.
“And, this can only be made possible through digital technology,” he said in a statement.
The website is part of AKPK’s strategic vision which now provides easy round-the-clock access to all of its offerings, even on mobile devices.
“It is designed to provide easy-to-find information for the public and convenient dashboards for existing customers to manage multiple AKPK’s services—all at one time and from one site.
“As an important branding mechanism that will put and keep AKPK in the minds of households and small and medium enterprises (SMEs), individuals from the household and SME sectors will be able to find guidance and solutions from the website easily for any financial management issues,” APKP said.
They include tools that can help individuals better manage their finances including business finances such as AKPK’s online bookkeeping toolkit for small businesses.
“AKPK’s aim of having an appealing and functional website is to have visitors habitually search for information, learning and support,” it said.
This would assist AKPK’s efforts in getting more individuals to adopt good values and money habits, take pre-emptive measures, and seek help and advice, immediately upon the early signs of financial distress.
“This correct financial behaviour helps to avoid over-indebtedness that could lead to major issues including bankruptcy and serves as a foundation towards creating a financial-savvy society,” the company added.